Privacy and Cookie Policy

1Who is responsible for your information

The controller responsible for personal information processed through this website is:

In this policy, “we”, “us” and “our” refer to DREAM VORTEX, S.L.

2Information we collect

Depending on your interactions with the website, we may process:

• Contact information: your name, email address and information you provide when contacting us.
• Technical information: your IP address, browser, device, operating system, access times and security-related information.
• Website interactions: pages viewed, links clicked, referral sources and interactions with advertising campaigns, where the relevant tracking is enabled with your consent.
• Cookie preferences: your choices and records needed to demonstrate and respect your consent.
• Advertising identifiers: cookie identifiers, click identifiers and similar information used by advertising platforms, where you consent.

We receive information directly from you, through your device when you visit the website and, where applicable, from the advertising services described below.

Please avoid including sensitive personal information in general enquiries.

3How and why we use information

Where we rely on legitimate interests, we consider the necessity of the processing and its impact on your rights.

You do not need to submit personal information simply to read the website. If you contact us, we need enough information to respond. Consent to optional tracking is voluntary.

4Advertising and website measurement

With your consent, we use the following advertising and analytics technologies:

Advertising tracking requiring consent is activated only after you accept the relevant category. These technologies may support profiling for advertising purposes. This website does not use them to make decisions producing legal or similarly significant effects about you.

5Ticket purchases through entradas.com

Ticket purchases are handled through entradas.com. When you follow a booking link, you will be directed to the ticketing platform.

The seller’s identity, purchase conditions and applicable privacy information are provided during checkout. Please review that information before submitting your details.

The ticketing platform is responsible for the processing it carries out for its own purposes. If we receive booking information to administer your visit or respond to a booking enquiry, we process it only for the relevant operational, contractual or legal purposes. Further details are provided in the applicable booking privacy notice.

6Who may receive your information

Information may be accessed by authorised staff and service providers where necessary for the purposes described in this policy, including:

• Website hosting, maintenance and security providers.
• Email and communications providers.
• Meta, Google and TikTok, where you consent to the relevant advertising technologies.
• Ticketing providers where necessary to handle a booking enquiry.
• Professional advisers and competent authorities where disclosure is legally required or necessary for legal claims.

Providers acting as processors operate under appropriate contractual obligations. Advertising platforms and other recipients may also act as independent or joint controllers for particular processing activities, as explained in their applicable terms and privacy information.

7International processing

Some providers, including advertising platforms, may process personal information outside the European Economic Area.

Where such processing involves an international transfer, an appropriate legal mechanism must apply. This may include a European Commission adequacy decision or Standard Contractual Clauses, together with supplementary measures where necessary.

The mechanism depends on the provider, recipient and destination involved. You can contact info@dreamvortex.com for information about the safeguards applicable to your personal information and how to obtain a copy.

Accepting advertising cookies does not replace the requirement for appropriate international-transfer safeguards.

8How long we keep information

We apply the following retention periods:

Information may be retained longer where necessary to meet a specific legal obligation or establish, exercise or defend legal claims. Where this occurs, its use is restricted to that purpose.

Cookie expiry does not necessarily mean that information already received by an advertising platform is deleted. The platform’s privacy policy and your account settings explain its retention practices.

9Your data protection rights

Subject to applicable legal conditions, you may:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of processing.
• Receive eligible information in a portable format.
• Object to processing based on legitimate interests.
• Object at any time to processing for direct marketing, including related profiling.
• Withdraw consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, email info@dreamvortex.com or write to our registered office, marking your request “Data Protection”.

We may request proportionate additional information where necessary to verify your identity. We normally respond within one month. If a lawful extension is required, we will explain the reason within that period.

You may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es, or with the competent authority where you live, work or believe an infringement has occurred.

10Cookies and similar technologies

Cookies are small files placed on your device. Similar technologies, including pixels, tags and local storage, can store information or collect information about your interactions.

For simplicity, this policy refers to these technologies collectively as “cookies” where relevant.

Cookies may be:

• First-party: set through the website you visit.
• Third-party: associated with an external provider.
• Session-based: expiring when your browsing session ends.
• Persistent: remaining for a defined period or until deleted.

Strictly necessary technologies

These support essential website functions, security and the storage of your cookie choices. Technologies strictly necessary to provide a service you request do not require cookie consent.

Analytics technologies

With your consent, Google Analytics 4 is used to understand how the website is used, as described in Section 4.

Advertising and measurement technologies

With your consent, Meta Pixel, Google Ads and TikTok Pixel are used for advertising measurement and the advertising purposes described in Section 4.

You can browse the landing page without accepting these optional technologies.

11Advertising cookie information

The following are common cookies associated with the advertising tools used on this website. Their presence and lifetime depend on the live configuration; this is an indicative list rather than a verified inventory. The cookie settings panel should provide the current details of the technologies actually deployed.

Advertising pixels and tags may also transmit information without creating each cookie listed above. Consent requirements apply to the relevant tracking activity, including similar technologies.

Cookie lifetimes may be affected by browser restrictions, provider changes and consent settings.

12Managing your cookie preferences

Where optional tracking is offered, the cookie banner allows you to:

• Accept all optional cookies.
• Reject optional cookies.
• Manage preferences and choose the available categories.

Optional tracking requiring consent remains disabled until you choose to enable it. Continuing to browse, scrolling or closing the banner does not constitute consent.

You can change your choices or withdraw consent at any time through “Cookie settings” in the website footer.

Open cookie settings

Withdrawal stops future consent-based tracking through this website. It does not automatically delete information already processed by third-party platforms. To request deletion or manage their wider advertising settings, use the rights and controls described in their privacy policies.

You can also block or delete cookies in your browser. Deleting cookies may remove your saved choices, and blocking essential technologies may affect website functionality.

13Children’s privacy

The website provides information about an exhibition that families may attend. It is not intended to solicit personal information directly from children.

Parents or guardians should handle enquiries and bookings on behalf of children. If you believe a child has submitted personal information without the required authorisation, contact info@dreamvortex.com so we can review and address the situation.

14Information security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration and disclosure.

Access is limited to people and providers who need the information for the purposes described in this policy.

15Privacy at the exhibition

This policy covers use of the website.

Personal information processed in connection with on-site experiences, NFC bracelets, interactive characters, CCTV or visitor analytics is subject to the relevant visitor privacy information provided before or at the point of collection.

Acceptance of website advertising cookies does not constitute consent to unrelated on-site processing.

16Changes to this policy

We may update this policy when our services, processing activities or applicable requirements change.

The current version will be published on this page with an updated date. Where required, we will provide additional notice or request new consent before introducing the relevant processing.

17Contact

For privacy enquiries or requests concerning your personal information: